How it Works

 

new-logo-for-webInsight Twenty20 works closely with our clients to develop a customized program catering to their protocol and procedures. Most people know what mystery shopping is, but few fully understand the process involved. Below are step-by-step breakdowns and a more in-depth look at what mystery shopping really is and how it may benefit your business.




Step 1: We collect information from clients on service objectives and visit instructions.

Step 2: We create an online audit/evaluation form.

Step 3: We assign the visits to our mystery shoppers.

Step 4: The mystery shopper conducts the visit.

Step 5: The shopper completes the evaluation form.

Step 6: The feedback is reviewed for accuracy.

Step 7: Complete feedback/evaluation report is submitted to client within 3-5 business days.