Insight Twenty 20

July 26, 2012

Now, smile at this 'mystery' of shopping

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June 22, 2012

Taking The Mystery Out of Mystery Shopping

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May 21, 2012

Unraveling The Mystery of Good Customer Relations

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6/13/2011

Great Customer Service Saves The Day

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10/25/2011

The 6 Levels of Customer Service

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October 2011

Mystery Shopping: Customers Have The Right Of Way

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6/13/2011

Great Customer Service Saves The Day

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6/8/2011

How Americans Really Feel About Poor Customer Service

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12/4/2007

Taking An Emotional Audit of Rodeo Drive

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10/30/2006

"Mystery Diners" Stealthily Scrutinize Restaurants

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10/30/2006

Good Customer Service Made Simple

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10/30/2006

More High-End Visitors Likely To Face Low-End Service

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